Guest Service Manager jobs in Canada

Guest Service Manager jobs in Canada   Founded in 2003, Meriton Suites has undergone tremendous and rapid growth, quickly becoming Australia’s largest owner operator of hotel rooms. Today we proudly offer 19 locations around Australia and over 5,179 hotel suites. Our national expansion pipeline of hotels due to open in 2022/23 include  Melbourne, Canberra and Liverpool.

CBD, Inner West & Eastern Suburbs
Hospitality & Tourism
Front Office & Guest Services
Full time

Guest Service Manager jobs in Canada


For over 16 years, Meriton Suites has been welcoming millions of guests each year to our luxury hotels, delivering an apartment-style accommodation that’s “more than just a hotel room”. All our guests are treated to contemporary designs, the finest of furnishings and all modern amenities during their visit. Most importantly, our guests receive superior hotel service from our extraordinary teams, from our guest’s arrival until it’s time to leave; and every moment in between.

There has never been a better time to join our growing hotel company and we are eager to identify motivated talent to welcome to our team. As the industry evolves, alongside our ongoing success, we are determined to grow and promote great individuals within our brand.

About the Role

Reporting into the Hotel Manager,  the right candidate will be responsible for managing our front office operations whilst working cohesively with our housekeeping and maintenance departments. Our teams are all about creating memorable moments for our guests from first and last impressions, delivering exceptional customer service and providing the WOW factor that is Meriton Suites. Ideally you are currently employed as a Manager on Duty/Duty Manager/Assistant Manager  in a 4/5 star hotel environment. You will display a strong sense of commitment to customer service, team camaraderie, impeccable attention to detail and the compassion to deliver our Meriton values.

Your key responsibilities:

•Hotel Front Office Operations
•Providing sound leadership through effective management and training
•Managing our guest recovery initiatives
•Ensuring daily front desk tasks are actioned and completed
•Attend to guest enquiries, requests and follow up if required
•Managing the roster and payroll financials
•Use your extensive knowledge in hotel operations to ensure all policies and procedures are adhered to.
•Manage the hotel in the absence of Manager.

Your attributes:

•Be immaculately presented
•Focused and passionate about guest service
•Well organized, with attention to detail
•Team oriented and able to work under pressure
•Have a pleasant and out going personality

If this sounds like you, please click on the ‘Apply for this Job’ tab below.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have in the hospitality & tourism industry?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How much notice are you required to give your current employer?
  • How many years’ experience do you have as a Guest Services Manager?
  • What’s your expected annual base salary?
  • Which of the following First Aid accreditations do you currently hold?

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