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Product Support Intern at MainOne Cable Nigeria

    Product Support Intern at MainOne Cable Nigeria MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions, such as Connectivity and Data Center Solutions, to telecom operators, Internet Service Providers (ISPs), other businesses, and government institutions in West Africa. MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions, such as Connectivity and Data Center Solutions.

IT Systems Administrator at MainOne Cable Nigeria

 

Product Support Intern at MainOne Cable Nigeria

 

 

MainOne Cable’s success is predicated on the fact that we have a team of people that are both talented and highly proficient in their various industries who act as the driving force behind our company. An employment opportunity with MainOne is unlike any other that you have ever held. With MainOne, you will be challenged, inspired, and proud of yourself as you become a part of something truly significant.

We are recruiting to fill the position below:

Job Title: Product Support Intern (O365)

Location: Lagos
Department: Commercial
Job Type: Contract

 

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Responsibilities
As a Product Support Officer, the job holder will be responsible for the following functions:

  • Stay current with new Office 365 technologies and/or offers
  • Provide pre/post-Sales support to our Sales Teams and Customers.
  • Assign licenses to new customers, and create user accounts in O365
  • Provide Office 365 Solution training as needed to the Sales and Support Teams.
  • Conduct discovery calls with customers to address customer technical needs.
  • Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
  • Attend trainings and acquire manufacturer certifications as determined by management.
  • Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
  • Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
  • Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).

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Qualifications, Skills & Competencies

  • HND / B.Sc. Degree in Engineering.
  • MCSA O365 is an added advantage.
  • 2 years working experience
  • Excellent communication skills required.
  • Previous experience in deploying O365 is required.
  • Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.

Demands of the Job

  • Exemplary communication skills.
  • Job role requires a lot of patience.
  • Working after office hours and weekends may sometimes be required.
  • Constant communication with customers to understand requests, complaints and follow up until issues are resolved.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

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