job @ Customer Experience Officer at Gate & Carter

Gate & Carter Job Recruitment 4 Positions

            job @ Customer Experience Officer at Gate & Carter Carter and Gate One of the largest decisions you’ll ever make is whether to buy or invest in real estate. However, given the high level of dangers and loose ends involved, you are also aware of how complicated the Nigerian real estate market can be.

job @ Customer Experience Officer at Gate & Carter

 

So you ponder whether you can acquire real estate, build a smart house in Nigeria, or expand your investment portfolio without having to deal with shady third parties and onerous paperwork. We can help with that.

 

When it comes to investment properties and real estate of the highest caliber, we at Gate & Carter are experts in more than just those areas. We also exist to help you find your dream house or expand your investment portfolio by bridging the gap between real estate and peace of mind.

 

How? It’s easy. We take our time to understand the root of your real estate demands, goals, and aspirations in order to deliver outcomes that seamlessly meet your needs.

 

Below are the positions for which we are hiring:

 

Job Title: Customer Experience Officer

Job Code: 6110
Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities.

Requirements and Skills

  • B.Sc Degree in Business Administration or related field
  • Proven working experience as a Customer Service Manager or Retail Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation.

Benefits
HMO, Pension, Paid Annual Leave, Vacation, Trainings etc.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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