Customer Relationship Manager (Remote) As a Customer Relationship Manager, you will be responsible for engaging with our customers and problem-solving for our clients across the globe via chat and email.
Minimum Qualification: Degree
Experience Level: Mid level
Experience Length: 2 years
● Managing inbound and outbound customer communication across multiple channels including email, chat, social media, and/or phone for clients around the world
● Root-cause problem solving— not just generating responses but fixing problems, and investigating what went wrong
● Maintaining timely records of customer interactions and issues on accounts via CRM software, or customized tracking systems
● Supporting product and operations managers with insights, user retention activities, or growth efforts as need
● Bachelor’s degree
● Impeccable professional writing skills
● Strong interpersonal skills and an energetic personality
● Detail-oriented, well-organised and able to work independently
● Ability to articulate issues and solutions confidently and persuasively with diverse audiences.
● Comfort with a fast-moving, adaptable environment (we are growing quickly)
● 2 – 3 years of client relationship management, or customer support experience
● Experience managing clients/customers in US or UK a plus
ATTRIBUTES REQUIRED TO THRIVE:
● Personality type seeking-out a stimulating + challenging work environment that emphasizes personal + professional growth.
● Understands that the team, culture, and company mission/ambition for its employees are more important than the ‘self’
● Intelligent self-starter, a quick learner, or a perfectionist with extreme attention to detail
● At home in a competitive environment, with stretch targets that teams must achieve
● Thrives in collaborative, team-oriented environments with on/offsite team members
● Able to multitask, prioritise + execute in a fast-paced, dynamic and often demanding environment (i.e. action and results-oriented)
● Must be amenable to work on a shifting schedule
Npower beneficiaries and issues surrounding High-level palpitation pervades the souls and minds of Npower beneficiaries following the horrific disclosure on the soon to be disengagement of 500,000 beneficiaries as made public by Salisu Ma’inna Daubatta, the Media Aide to the Minister of Humanitarian Affairs, Disaster Management, and Social Development. This pronouncement has also generated media buzz.
Npower beneficiaries and issues surrounding
Be it as it may seem, I have made the extrapolation long ago that the proposed permanency drive as an exit option for beneficiaries was a fantasy built of self-delusion. The rationale for this assertion is encapsulated in the article I published on 09/03/2020 with the theme “Permanency, not a Feasible Exit Package for Npower Beneficiaries”.
As contained in the aforementioned article, permanency deal cannot be honored because it appears to be more of a privilege rather than a right which was birthed following agitations by beneficiaries to avoid being retired into an already saturated labour market. Although the permanency drive seems very enticing and mind-blowing, existing economic realities and political conditions define it as euphoria, with reasons x-rayed in the above-mentioned article. This obviously suggests that permanency should be overruled from the equation of exit options. READ MORE HERE